Cumberland County FCU’s online bill pay features:
- Full integration within online banking
- Full mobile functionality for your phone or tablet
- Ability to configure email alerts
- Real-time access to checking account balance
- Reminders if balance isn’t sufficient to pay bills
Frequently Asked Questions:
HOW WILL PAYMENTS PROCESS?
You will pick the day that you want your payment to be processed. You will notice that we will display the estimated delivery date for your convenience. If your payment is due by 12/12/2020, you would need to login before your due date and schedule your payment.
Electronic Payment – You would need to send on or before 12/11/2020.
Check Payment – You would need to send on or before 12/03/2020.
Additionally, you cannot send a corporate check from your account.
Lastly, there is a 5:00 p.m. EST cut off time. Your payments scheduled after 5:00 p.m. EST will be processed the following business day.
HOW DO I SET UP MY PAYEES?
1. Find your most recent bill.
2. Enter the payee name
3. Enter your bill information in each box and hit “Add Payee”
WHAT ABOUT PAYMENT HISTORY?
Roughly 6 months of your payment history should be available to you at this time.
HOW WILL I RECEIVE BILL PAY NOTIFICATIONS?
We have two ways:
EMAIL NOTIFICATION: You will receive an email notification from our bill pay system. The communication will be sent by email@example.com. We encourage that you add this email address to your address book to ensure that it is correctly delivered to your inbox.
ONLINE BANKING NOTIFICATION: It’s Me 247 will display the same communication within the bill pay message center.
WHERE ARE MY EXTERNAL ACCOUNTS?
Although we will no longer offer A2A within BillPay, we offer two free alternatives to you: A2A via It’s Me 247 Online Banking and Person-to-Person (P2P) transfers within the new bill pay service.
A2A Transfers Once an A2A transfer is set up, simply move funds from one financial institution to another within the transfer section of It’s Me 247 Online Banking. To set up your A2A transfer, simply send us a completed an A2A Set Up Form and “Proof of Ownership” for your account at the other financial institution. Acceptable Documents for Proof of Ownership are:
• Voided Check showing the owner(s) of the account, ABA, Account Number
• Your Name, Account Number, ABA/Routing Number, & Account Type on letterhead from the other financial institution
Email is not a secure method for transferring confidential documents; therefore, we recommend sending your completed forms to the credit union by:
• Using our Secure File Transfer to upload your documents. Here’s how: Zix Message Center
• Faxing your documents to 207-878-5327
• Dropping the completed form off at one of our branches
Person-to-Person (P2P) transfers P2P allows you to send money quickly and easily to any individual located in the United States using any computer or mobile device. With P2P, you can send money electronically to any recipient via an email address or mobile phone number.
WHAT IF I AM NOT AN ACTIVE BILL PAY USER?
We encourage you to enroll! This is a quick, and easy way for you to pay your bills online.
**Checking required to enroll in Bill Pay**
BILL PAY KEY TERMS
ELECTRONIC PAYEE: Merchant allows payments to be processed electronically.
(Processing Time: 1-2 Business Days)
PAPER CHECK PAYEE: Merchant will receive a physical check in the mail delivered by the United States Postal System (USPS).
(Processing Time: 7 Business Days)
MANAGED PAYEE: The bill pay vendor and the payee have established a relationship to better deliver payments on behalf of the member. The payment address is not displayed to member because the information is considered proprietary information to the vendor.
RECURRING PAYMENTS: User-defined request for automatic payments for a specific payee. The member will define the payment amount, frequency, start date, and end date.
EBILL: Payment (bill) information will display within your Bill Pay Dashboard. This information will provide you with the important items such as Payment Date, Amount Due, and Available Balance (if applicable).
Thank you for being our member!